RETURNS & CANCELLATIONS
ABE recognizes that both material returns and order cancellations are a part of normal business activities and that an equitable arrangement must be established between manufacturer, distributor, and end user to facilitate sales while passing the associated costs of cancelled orders and returned material to the responsible parties.
All returns are subject to prior written approval by and are at the sole discretion of ABE. All return material requests must include one of the following: the original customer purchase order number, the ABE sales order number. Return goods criteria are primarily based on the resale potential of the product as well as handling and repackaging costs. Standard items carry a restocking charge. Non-stock items are normally not returnable. If the product manufacturer agrees to take the product return from ABE the return will be subject to the terms and conditions of that manufacturer. ABE will always attempt to represent the customers and manufacturer’s interests in an effort to pass these costs on to the responsible party.
All returned material must be in new condition, in original packaging and is subject to quality control inspection prior to acceptance. All transportation costs to effect returns will be borne by the party requesting the return. Any damage occurring in transit is between the carrier and the party requesting the return. ABE will assist in the resolution of such claims if requested to do so by the requesting party.
ABE will deduct the amount of all approved returns from the invoice or account of the purchaser, less any transportation of handling charges. ABE reserves the right to refuse any goods returned to ABE without prior written approval. Unauthorized returns shall remain the purchaser’s responsibility and may be returned to the purchaser at their expense.
All costs associated with any return or cancellation resulting from an error or omission of ABE will be borne by ABE. ABE will stand behind our commitment to the fair treatment of our customers and suppliers.